| About Us Akira Press was founded in 1983. The company was one of the first pioneering publishers that published young poets, playwrights and novelists in the UK, Caribbean, Europe, Africa and Asia. In the 1980s Akira Press devised a road show, that was organized around poetry readings, writers residencies, book launches and community events, all around the UK and introduced the writers directly to the communities. Akira Press Publications is an influential publishing company; publishing progressive and innovative, fiction, non-fiction, poetry and children books. Our Contact details: Akira Press 10 Greycoat Place Victoria London England SW1P 1SB United Kingdom Phone: 0870 085 3301 Fax: 0870 085 3302 Email: info@akirapress.com Company number: 04385282 |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency. We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post. If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake. When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping And Handling Delivery destinations served Orders can be delivered throughout the United Kingdom (including the Channel Islands), Africa, Asia, European Union, United States, Canada, Australia, China, Taiwan, Hong Kong, New Zealand, and Japan. At the first stage of the checkout process, you will be offered a list of locations from which to select your delivery destination. N.B: If you're ordering from the Channel Islands or Northern Ireland, please select 'Channel Islands' or 'Northern Ireland' (as appropriate) for your delivery destination, rather than the United Kingdom. Delivery charges Carriage charges are based on total order weight, destination, and class of service selected. Customers may choose from standard delivery (via Royal Mail in the UK / Airmail overseas) or the faster (but more expensive), private courier option which is trackable and requires a signature upon delivery. Prices for the UK start at £3.95 for stardard delivery and £10.50 for courier. Prices for Europe start at £5.50 for standard delivery and £21.00 for courier. Prices for the USA and Canada start at £9.95 for standard delivery and £23.50 for courier. Prices for the rest of the world start at £12.50 for standard delivery and £25.00 for courier. N.B: Delivery options offered may be limited to private courier only with larger orders and / or certain destinations. Delivery charge taxes Our delivery charges are exempt from VAT, regardless of delivery destination. Application of delivery charges in the basket For unregistered customers, initially, your basket will be shown without delivery charges applied. However, at the beginning of the checkout process you will be given the opportunity to specify your order's delivery destination. This information will then allow us to calculate the appropriate delivery charge to apply to your order. Registered customers with a single 'fixed' delivery address should see their charges calculated (and re-calculated as items are added / removed) from the outset. Those registered customers without a single allowed delivery address will need to specify the destination of their order at the start of the checkout process in order to see their delivery charges applied in the basket. N.B: Please note that where multiple delivery options exist for a destination, delivery charges may not in fact be calculated until the point of delivery method selection during the checkout process. Specifying a different address for delivery If you require the dispatch of your order to an address other than the billing / cardholder's address, simply specify that your delivery address will be different from your billing address at the start of the checkout process and you will be offered the opportunity to enter / select the alternative details later in the process. Delivery timescales All orders received before 12 noon GMT are despatched on the same working day (assuming stock is available). Orders placed after 12 noon GMT Friday will be despatched on the following Monday. In the case of special order products designed to individual customer specifications, a delay may apply to allow for production of the item. This will be stated in the individual product description, where applicable. The length of time an order takes to reach its intended destination will depend on the location. UK inland orders will typically arrive within 2 - 3 days of despatch but it is likely that overseas deliveries will take 2 - 3 weeks. In addition, please be advised that we are unable to make any deliveries during weekends (any destination) or over bank holidays (UK only). We also offer express courier delivery which is next day delivery for UK mainland destinations, 1 - 2 for Europe, 2 - 3 days for USA and Canada, and 3 - 5 days for the rest of the world. Order tracking Orders dispatched by private courier are traceable. Online tracking details are supplied via email once the order has been dispatched. Orders dispatched under the standard service are not trackable. What to do if your order fails to arrive Packages sent by private courier are traceable and are very rarely lost. You will be sent tracking information when your parcel has been shipped. Packages sent overseas via Airmail are despatched within the UK and then passed over to the country's regular postal system. While these postal systems do try to deliver all parcels, there are occasions when losses happen. If this occurs, please allow 21 days from the date of dispatch for the package to arrive. If this time elapses and the goods do not arrive, please contact your local post / sorting office to check that no goods are being held. In the unlikely event that the package is not being held at your local post / sorting office, please contact us and we will be happy to assist in sending a replacement while our investigations into the whereabouts of your parcel continue. |
| Delivery Schedule 1. We can deliver to any address in the United Kingdom including Northern Ireland. 2 There may be a charge for delivery. 3 All delivery times are estimates only and, while we will endeavour to avoid delay, we will not be liable to you for any loss or damage arising from delay in delivery. 4 We may deliver the Goods by instalments. Delivery charges will be those set out at the time you placed your order. 5 If we are unable to perform the whole or part of the Contract due to any cause or event beyond our reasonable control we may, at our option, by notice in writing to you, cancel or suspend the Contract in whole or in part without liability and without prejudice to our rights to receive payment of the price for all Goods previously delivered. 6 If you receive the wrong goods or Goods are damaged in transit, you must contact us within 28 calendar days via the Login section. 7 If you receive the wrong goods or Goods are damaged in transit, you must contact us within 28 calendar days via the Login section and confirm to us what has happened. Please refer to the terms and conditions of our Cancellation and Returns policy. Orders to and from overseas 1 There may be a territorial restriction on our ability to deliver and we will inform you accordingly. 2 The provisions of clauses 2 to 6 above apply also to overseas sales. 3 When ordering Goods for delivery overseas you may be subject to import duties and taxes, which are levied once the Goods reach the specified destination. Any additional charges for customs clearance must be borne by you. 4 We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. 5 When ordering from us, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the Goods. You are responsible for notifying your local customs office of your purchase. Please be aware that cross-border deliveries are subject to opening and inspection by customs authorities. |
| Back Orders Pre-order items are always treated as separate shipments and cannot be consolidated and dispatched together with available titles. Each individual pre-order title will be charged P&P at £2.75. |
| Credit Card Security It is as safe to shop at akirapress.co.uk as it is to shop by credit card at a regular store. We use the latest security software, and have been issued a Secure Server Digital Certificate. We take your online privacy seriously. However, although we use appropriate encrypted security software on our website, the security of any payments transmitted and processed via the Internet cannot be guaranteed. Any losses incurred or sustained by you as a result of transmitting information by means of e-mail or other internet link will be borne solely and exclusively by you. |
| Guarantee You may cancel your order before delivery or within 14 calendar days after the date of delivery if the delivery address is in the United Kingdom including Northern Ireland or within 28 calendar days after the date of delivery if the delivery address is outside the United Kingdom or Northern Ireland. Please cancel by using the order enquiry form in the My Account Section. We will credit your payment card with the cost of the unwanted Goods and our delivery charges within 30 days of the date of your cancellation. Please return the unwanted Goods with the original packaging within 30 days of cancellation. You are required to take reasonable care of the goods while in your possession. Returned Goods will be delivered to us at your cost, unless the Goods are defective or damaged or if we have delivered them to you in error. We will be entitled to deduct the cost of recovering the Goods if you fail to return them following cancellation. If Goods are defective or damaged, please contact us via the order enquiries form on the My Account Section. We reserve the right to check if items are damaged or defective before agreeing to reimbursement and ask for proof of damage or defect. We will refund you the cost of damaged or defective goods, our delivery charges and your reasonable return charges. Refunds will be credited to your payment card and will not be paid in cash |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0870 085 3301 (International +44 0870 085 3301) or fax us on 0870 085 3302 or write to us at 10 Greycoat Place Victoria London England SW1P 1SB United Kingdom |
| Privacy Policy The content on this site is maintained by Akira Press, 10 Greycoat Place, London SW1P 1SB, UK. If you would like to provide feedback regarding the site please email us at: info@akirapress.com. The sale of books through this website is carried out by Akira Press, 10 Greycoat Place, London SW1P 1SB,UK. For order enquiries, please use the order enquiries form in the Login section of the site. This privacy policy, together with the Terms and Conditions and Sales Terms and Conditions, sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read this privacy policy carefully. By visiting this website you are accepting the terms of this privacy policy. It is the stated policy of Akira Press hat they will act in accordance with current legislation and aim to meet current best practice with regard to the processing of personal data. Akira Press takes your online privacy seriously. You may visit this site anonymously as often as you like without providing any personally identifying information (such as your name, address or email address). We do not collect personally identifying information from you except when you specifically provide it, and we protect the information we receive. With your consent we may gather personal information from you through website sales, competitions and prize draws, and newsletters. We do not share your information with third parties without obtaining your consent first. Please read below for a further explanation of the information we gather and how we use it. 1. How we use your personal data As you explore our website you will come across certain activities for which we request some personal information. These activities are outlined and explained below. We will not use your name or email address for any purpose other than as stated. 1.1 Sales through the site: Akira Press, will require personal information from you such as your name, billing address, email address, contact telephone number, payment card information for the purpose of processing and fulfilling your sales order. They will collect, hold and process that information including passing such elements of this information on to third parties or an agent acting on their behalf, as is necessary for that purpose. They will require that any such third party or agent must process your personal information in accordance with this Privacy Policy and in accordance with the Data Protection Act 1998. TBS will also retain information relating to your sales history so that you can check your own order history in the Login section. By ordering Goods from this site, you are agreeing that Akira Press may use the information you provide and information about your account for marketing purposes, including market research and sending you marketing by email if you have indicated that you wish to receive email marketing from Akira Press. 1.2 Email newsletters: If you register to be sent information about our authors, books or events on the Login section of the site or in any of the following areas: Akira Press Finds, Reading Groups, Akira Press Kids; we will ask you for some personal information (name and email address) in order to provide you with the service you are requesting. 1.3 Competitions/ Prize draws: We may ask for your name, email address and address so that we can contact you in the event that you win. 1.4 Feedback, Suggestions, Opinions: Sometimes we may ask you what you for your suggestions and opinions and provide you with a link for emailing us your response. We will only use the email address we receive from you for the purpose of responding to your questions or suggestions. 1.5An additional area in which we ask for your name is on bulletin boards or forums - places on the site where you can participate in a discussion of a particular subject by posting written comments which are then entirely public. You must register your details in order to do so. Registration information will not be disclosed and is for security purposes. You should be aware that if you do disclose personal information on the bulletin boards or forums, that information can be collected and used by others and may result in unsolicited messages from third parties. By participating in these forums, you should remember that you are legally liable for the material you post, including libel and copyright infringement. 2. Storage, correction and disclosure of personal data 2.1 We will retain the data we hold concerning you for as long as it is necessary to do so. We do not pass your data onto third parties unless you have given us your express consent or we are required to do so by law. Should you discover any inaccuracies in your personal information, please update your details in the Login section. If you no longer wish for us to hold your data please email info@akirapress.com and we will remove you from our records. 3. Removing your email address 3.1 If you wish to opt out of receiving marketing communications from Akira Press you can do so by clicking the 'unsubscribe' button at the bottom of the communications and following the instructions. Please note that if you have signed up for several different lists you will have to remove yourself from each one individually. 4. Cookies 4.1 Cookies are electronic tags that most websites place on your computer in the process of sending your computer a file, such as a web page. We use them as well. A cookie can tell us when a computer that has previously visited our site returns, and what pages it requests on each of its visits. Cookies help us keep track of how our visitors (or more accurately, their computers) use our site, including such things as the type of browser they use, the frequency of their visits and the pages that are most popular. They can help smooth your travel through our site by keeping track of information that has already been provided by your computer so that you do not need to re-enter it. In no event does the cookie we place on your computer tell us anything personal about you or about your visits to other websites (except those you enter through a link on our site), or your use of the internet in any other way. If you would still prefer not to receive any cookies, most browsers can be set to refuse cookies or to alert you when one is being sent. Please note, some portions of this site may not function properly if the cookies are disabled. 5. Links to other sites 5.1 Our site contains links to other sites that are not under our control, even though they may use the Akira Press name or logo on their site through an agreement with us. Such other sites do not necessarily follow our privacy policies, and may place their own cookies on your computer. This practice is standard on the Web. We do not control cookies placed on your computer by third parties whose or links appear on our site. 6. Security of private information 6.1 We would like to be able to tell you that the personal information you provide us with is absolutely safe. Unfortunately, several well-publicised instances of computer security breaches make it impossible for anyone to be so confident. However we take reasonable steps to protect the information you provide us from theft, alteration or unauthorized inspection. 7. Parents and guardians 7.1 We encourage you to get involved with your children's online usage and to be aware of the activities in which they are participating. We also ask you to check back here regularly to see what our latest policies are, particularly those relating to children. You should be aware that if your children voluntarily disclose their names, email addresses or other information on bulletin boards or chat areas of other websites, such disclosures may result in unsolicited messages from other parties. We suggest that you discourage your child from providing such information on this site or elsewhere unless you are confident that the information will not be misused. |
| Returns Policy If you are unhappy with any Product you purchase on this Website for any reason (other than any ebook, which cannot, by reason of its nature, be returned), you may return it to us in its original condition within 14 working days and we will provide a full refund. If the reason for the return is the result of our error, or if the item was damaged before it reached you, we will also refund the postage costs. To make a return please send back the item securely wrapped, along with your packing slip and a letter giving the reason for the return. Please send the package to the following address: Online Returns Department Akira Press 10 Greycoat Place London SW1P 1SB United Kingdom We recommend that you use a recorded delivery service. |
| Remittance Terms Payment authorisation must be provided by you on the date that you place an order for Goods. Payment must be made by credit/debit card. We accept payment by Visa, MasterCard, Switch, Maestro and Delta. Payment will be debited from your account before despatch of the Goods to you. Upon receiving your order we will carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds in order to fulfil the transaction. No payment is debited from your card during this pre-authorisation check. On some occasions, we are required by the card issuer to perform additional security checks on the payment card, which can delay the order until the card has been authorised. You confirm that the credit/debit card that is being used is yours. All product prices and delivery charges are shown in UK pounds sterling. Your payment card company will perform any currency conversion, if necessary. |
